Loan Servicing Assistant

09-20P

Description:
The Loan Servicing Assistant will provide high quality customer service to customers, investors, and bank personnel for all loan products offered by Windsor Federal Savings. The Loan Servicing Assistant will furnish information, answer questions, and perform specialized servicing tasks including monitoring delinquent loans and taking appropriate action to correct delinquency.

Primary Repossibility:
Responds to customer, bank staff and investor inquiries or concerns regarding the servicing of an account and provides a quality response. Researches problems and makes adjustments as required. Monitors loan reports to identify and correct potential problems. Processes daily investor payments to the proper investor custodial accounts. Monitors the delinquency reports and takes appropriate steps to protect the bank's assets. Contacts and discussses delinquent status with all parties responsible for the debt by phone and'/or written correspondence. Reports delinquency information to investors and management; monitors charged-off loans. Remits payments and reports to all loan investors; Reconcilement activities as required.

Position Qualifications:
High School Diploma or its equivalent with 3-5 years mortgage loan servicing experience with a minimum of 2 years experience in the collection of delinquent loans or some comparable combination of education and experience.

Solid understanding of Bank on-line loan servicing systems.

Working knowledge of Secondary Market and Government guaranteed loan collection requirements, Private Mortgage Insurance company collection requirements, loan products, bank loan regulations, bank loan operating policies and procedures.

Proficient operation of a personal computer, teller terminal, Microsoft Software such as Word, Excel, Outlook.

Excellent written and verbal communications skills, strong customer service orientation.

Able to maintain relationships that facilitate task accomplishment, to cooperate and resolve conflicts, to recognize needs and be sensitive to others, to convince and persuade.

Able to receive guidance and supervision and follow work rules and procedures, meet deadlines, punctuality and attendance standards.

Able to work independently as well as in a team based environment.

Able to lear quickly with a strong attention to detail and problem solving.

Windsor Federal Savings offers a competitive compensation and benefits package including Medical, Dental, 401(k) and Defined Benefit Pension Plan, vacation, and much more!

Contact:
For consideration for any position, please send your resume along with a cover letter, indicating the job you are applying for and your salary requirements to:

Human Resources
Windsor Federal Savings
250 Broad St
Windsor, CT 06095

Fax: (860) 298-6165
Email: jkelley@windsorfederal.com