Residential Mortgage & Consumer Lending Manager

09-17P

Windsor Federal Savings is a full service community bank dedicated to serving the financial needs of our customers. For over 70 years, we have taken our responsibility to our customers, to our employees, and to the communities in which we are located seriously. Windsor Federal Savings has maintained steady growth with a sound financial performance and takes pride in its outstanding history of accomplishments.

We are seeking a Manager - Residential Mortgage & Consumer Lending to supervise the day-to-day operations of the consumer and residential origination and servicing functions of the department in conformance with bank and regulatory policy.

The Primary Responsibilities include:

• Manages, schedules, trains, coaches, develops, and counsels the consumer and residential underwriting, processing, and servicing staff on a day-to-day basis.
• Oversees the workflow of the department, streamlining processes and implementing procedures for efficiency and customer service delivery as appropriate.
• Conducts regular and intensive training of department staff with a focus on product knowledge, customer service, and quality control.
• Proficient in the use of Microsoft Office Products and on-line loan servicing systems, including OSI, Insight, etc., providing guidance to staff with their administration and operation on an as needed basis.
• Addresses customer inquiries and resolves problems appropriately within a timely manner through the use of positive written and verbal communications and persuasion skills.
• Possesses, utilizes, and maintains a strong working knowledge of all lending compliance regulations.
The Position Qualifications include:
• Associates Degree preferred and/or 3 – 5 years experience in a Residential Mortgage Servicing environment, including 2-4 years supervisory experience, or a comparable combination of education and experience.
• Excellent knowledge of on-line loan servicing software systems.
• Good management, supervisory and training skills.
• Strong communications skills with the ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing, or counseling setting.
• Able to perform under stress when confronted with critical time-line constraints and large work volumes.
• Bank policy, procedure, and regulatory knowledge.
• For training purposes, the incumbent may be required to visit one or more branches out of the bank, as well as organizations outside of the bank.

Windsor Federal Savings offers a competitive compensation and benefits package including Medical, Dental, 401(k) and Defined Benefit Pension Plan, vacation, and much more!

Please submit your resume with salary requirements by email to jkelley@windsorfederal.com Windsor Federal Savings is an Equal Opportunity Employer.